Active+Boards

=Active Boards=

Files:
Troubleshooting Promethean InterActive Boards (PDF) Some issues in this Document: __Pen Not Functioning Steps__: 1. Calibrate Pen 2. USB Connectivity 3. Driver Updates & Software Updates 4. Hardware Tray - Mouse & Pen option set to Mouse 5. Power Cycle Board 6. Device Manager - look for splat 7. check cables, computer, electronics

__Audio Issues__ 1. Driver 5.1.2.7 - connect USB cable from board to computer and reboot. 2. May need to configure OP setting to output the audio form your ActivBoard speakers. Start -> Control Panel -> Sounds & Audio - In Audio Tab ensure the 'Sound Playback' device is set to Promethean USB Audio and click OK

Troubleshooting USB Connection Problems (PDF)

=Tips:=
 * Magic Eraser works to take Marker off the board.

=**Issue**:= Device Registration would not work with latest Altiris Rip. Here is how it was solved on 04/2010 Verson 1.3 - Driver 5.4.6 We removed Install and reinstalled from web site. Believe some issues may be in Altiris Rip.